Publications

Jan’s interest in research is to understand how organizations deal with errors and how managerial practice affects the learning culture of organizations. He publishes articles in academic as well as managerial journals.


Articles


Jan U. Hagen, Zhike Lei, Avner Shahal (2019)
What aircraft crews know about managing high-pressure situations
Harvard Business Review December 2019
hbr.org

Jan U. Hagen (2019)
Commander Inquiry - Fragen stellen
Flugsicherheit - Fachliche Mitteilung für fliegende Verbände 2: 16-20

Jan U. Hagen (2017)
Kommentar zur Fallstudie: Vertuschen oder veröffentlichen?
Harvard Business Manager 9: 98
harvardbusinessmanager.de

Jan U. Hagen (2017)
Fehlermanagement – warum Schuldzuweisungen nicht helfen
UnternehmerBrief Bauwirtschaft 40 (5): 3–8

Jan U. Hagen (2017)
How to hide bad news
Forbes India (March)
forbesindia.com

Jan U. Hagen (2016)
How to Hide Bad News
Handelsblatt Global
global.handelsblatt.com

Zhike Lei, Mary J. Waller, Jan U. Hagen, Seth Kaplan (2016)
Team adaptiveness in dynamic contexts: Contextualizing the roles of interaction patterns and in-process planning
Group and Organization Management 41 (4): 491–525
(2016 Sage Best Paper Award)

Jan U. Hagen (2015)
Fatale Fehlerkultur – warum Skandale viel mit Führung zu tun haben
Wirtschaftspsychologie aktuell 4

Jan U. Hagen (2015)
What can aviation teach business about managing errors?
Yale Insights
insights.som.yale.edu

Jan U. Hagen (2015)
Hierarchien begünstigen Fehler
Frankfurter Allgemeine Zeitung 177: 16

Jan U. Hagen, Olaf Plötner (2014)
Fehler im System
Harvard Business Manager 10: 82–86

Jan U. Hagen (2014)
Error management: Not just a wing and a prayer
EFMD Global Focus 8 (2): 52–55
EFMD Global Focus

Jan U. Hagen (2013)
What business can learn from airline accidents
The Guardian
theguardian.com

Jan U. Hagen (2013)
How the lack of error management contributed to today’s problems in the financial services industry
Global Banking and Finance Review
globalbankingandfinance.com

Jan U. Hagen, Zhike Lei (2012)
Am liebsten unter vier Augen
Harvard Business Manager 6: 8–11

Jan U. Hagen (2010)
Why we all make big mistakes
Forbes Online
forbes.com

Jan U. Hagen (2010)
Fehlermanagement: Was tun, wenn der Chef falsch liegt?
Manager Magazin Online
manager-magazin.de

Jan U. Hagen (2010)
Error management in hierarchies: Lessons from the cockpit
ESMT Customized Solutions

Jan U. Hagen (2010)
Umgang mit Fehlern in Hierarchien: Lektionen aus dem Cockpit
ESMT Customized Solutions Compact 1



Case studies


Jan U. Hagen (2018)
Leadership under high pressure
ESMT Case Study No. ESMT-318-0178-1
hbr.org

Jan U. Hagen, L. David Marquet (2017)
Turn the ship around! (A)
ESMT Case Study No. ESMT-317-0175-1
hbr.org

Jan U. Hagen, L. David Marquet (2017)
Turn the ship around! (B)
ESMT Case Study No. ESMT-317-0176-1
hbr.org

Jan U. Hagen (2013)
Aharai: Leading in front of the lines
ESMT Case Study No. ESMT-413-0141-1
hbr.org

Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)
Mr. KLM (A): Jacob Veldhuyzen
ESMT Case Study No. ESMT-411-0117-1
hbr.org

Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)
Mr. KLM (B): Captain van Zanten
ESMT Case Study No. ESMT-411-0118-1
hbr.org

Ulf Schäfer, Jan U. Hagen, Christoph Burger (2011)
Mr. KLM (C): Jaap
ESMT Case Study No. ESMT-411-0119-1
hbr.org

Jan U. Hagen (2008)
United Airlines 173
ESMT Case Study No. ESMT-308-0087-1
hbr.org

Jan U. Hagen (2008)
United Airlines 232
ESMT Case Study No. ESMT-308-0086-1
hbr.org

Jan U. Hagen (2008)
Capital banking: Bankgesellschaft Berlin
ESMT Case Study No. ESMT-708-0084-1
thecasecentre.org